Refundable Insurance Policy
100% refundable coverage on every shipment. Your money back if anything goes wrong.
Your Money Back — Guaranteed
Every shipment is protected by our refundable insurance. If your package is lost, damaged, or severely delayed, you get a full refund or replacement — no questions asked.
What Is Covered
- Lost shipments: Full refund if tracking shows no delivery scan within 30 days of the guaranteed date.
- Damaged items: Refund or replacement for items damaged during transit.
- Significant delays: Refund of shipping costs if delivery misses the promised window.
- Missing contents: Coverage for packages delivered with missing items.
- Return shipping: Free return label if the issue is our fault.
What Is Not Covered
- Items prohibited by our shipping policy.
- Damage caused by improper packaging by the sender.
- Delays caused by customs, weather, or other force majeure events.
- Claims submitted more than 30 days after delivery or expected delivery.
- Cosmetic damage to outer packaging that does not affect the contents.
How Refunds Work
1
Report
Submit a claim via our insurance or contact page.
2
Review
Our team investigates within 2 business days.
3
Approve
Approved claims receive a refund or replacement.
4
Refund
Funds returned within 5–7 business days.
Refundable Insurance Is Included on Every Shipment
No extra fees. No complicated paperwork. Just peace of mind that your shipment is protected, and your money is refundable if anything goes wrong.
File a Claim