Shipping & Returns
Clear, simple policies for every shipment
Shipping Policy
- All shipments are processed within 24 hours of payment confirmation.
- Delivery times depend on the selected service: Overnight, Express, Standard, or Economy.
- Tracking numbers are issued immediately and updated at every scan.
- International shipments may be subject to customs duties and import taxes.
- Failed delivery attempts may result in additional re-delivery fees.
Returns Policy
- You may return most items within 30 days of delivery.
- Items must be unused, in original packaging, and include all accessories.
- Return shipping is free for damaged or incorrect items.
- Refunds are processed within 5–7 business days after we receive the return.
- Certain items such as perishables and hazardous goods cannot be returned.
Refund Guarantee
If your shipment is lost, damaged, or significantly delayed due to our service failure, we offer a full refund or shipping credit — no lengthy claims process required. Your satisfaction is our priority.
On-Time Delivery
If we miss our guaranteed delivery window, you are eligible for a refund or account credit.
Damage Protection
Shipments damaged in transit are covered by our standard liability protection.
Easy Claims
Report issues through our contact page or insurance page. We respond within 2 business days.